For Patients
How to Make an Appointment
Prior to arranging an appointment with one of our specialists, a referral from your general practitioner along with any relevant recent imaging reports should be forwarded to our office. Referrals for neurosurgery and neurology consultations can be submitted via Medical Objects, faxed to +61 7 3112 5085, or emailed to admin@cmins.com.au.
Please speak with your GP about whether the CMINS Rapid Assessment Service may be appropriate for your condition. This service is designed to ensure patients are reviewed by one of our specialists via face-to-face or telehealth consultation within 1 business day where clinically appropriate.
Once your referral has been received, it will be reviewed for clinical urgency and our team will contact you within 1 business day to arrange an appointment.
If you have previously consulted with one of our specialists, please contact our rooms on 1300 559 533 to discuss arranging a follow-up appointment. Depending on your condition and the time since your last consultation, a new referral may still be required.
The Centre welcomes patients with:
- Private Health Insurance with comprehensive private hospital cover
- An active and approved WorkCover claim
- DVA Gold or White Card holders (please ensure your condition is covered under the accepted conditions for White Card claims)
- Uninsured patients not covered by any of the above
For physiotherapy and athletic rehabilitation services, please contact Athletic Rehabilitation Centre on +61 7 3522 5918 or book online.
Before Attending Your Appointment
- Complete your online registration form — a secure link will be provided once your initial appointment has been scheduled.
- Arrange and complete any scans or imaging requested by your doctor prior to your appointment.
- Please allow for a consultation fee of $345, payable at the completion of your consultation. A Medicare rebate of $130.40 can be processed after your consultation, which our team will arrange for you where applicable.
- Gather and bring along any relevant medical information, including previous scan reports, specialist letters, referral letters, medication lists, or test results.
- Please arrive a few minutes prior to your appointment time to allow for check-in.
Our Clinic Locations
Upper Mount Gravatt
Level 3,
12 Mt Gravatt-Capalaba Road
UPPER MOUNT GRAVATT Q 4122
Ipswich
Ipswich Specialist Centre
12-14 South Street
IPSWICH Q 4305
Toowoomba
Suite 24, St Andrew’s Private Hospital
280 North Street
TOOWOOMBA Q 4350
Cleveland
Cleveland House
22/120 Bloomfield Street
CLEVELAND Q 4163
North Lakes
North Lakes Day Hospital
7 Endeavour Blvd
NORTH LAKES Q 4509
Fees
The Centre is committed to providing high-quality specialist care while maintaining transparency regarding consultation and procedural fees. Our neurosurgery, neurology, and allied health services follow the billing guidelines and fee recommendations set by the Australian Medical Association (AMA). As a result, there may be out-of-pocket expenses associated with consultations, procedures, or surgery where applicable.
If you have any questions regarding fees, accounts, or potential out-of-pocket costs, please contact our team on 1300 559 533 and our friendly staff will be happy to assist with your enquiry.
If You Need Surgery
Should surgery be recommended, the team at the Centre will work closely with you to arrange a mutually convenient surgery date and guide you through each step of the process.
Once your surgery has been scheduled, you will receive a comprehensive surgery information pack via email. This pack will include:
- A confirmation letter outlining your surgery date, hospital location, admission time, fasting instructions, and items to bring with you to hospital.
- Consent for treatment documentation.
- An estimate of surgeon’s fees, including relevant Medicare item numbers.
- Any required online forms and pre-admission paperwork for completion prior to your procedure.
Our team will also notify the hospital and anaesthetist of your upcoming surgery. The hospital and anaesthetic team will contact you directly should any additional information or pre-operative requirements be needed.
Approximately one week prior to your surgery, you will receive a phone call from our rooms to answer any final questions and provide advice regarding medications that may need to be ceased before your procedure.
Following your discharge from hospital, a member of our team will contact you within two business days to check on your recovery and assist with any questions you may have. A post-operative appointment with your surgeon will also be arranged prior to your surgery. Depending on the procedure performed, this appointment generally occurs between 2–3 weeks or 6–8 weeks after surgery. Details of your follow-up appointment will be included in your surgery information pack.
While every effort is made to ensure all fee information is provided prior to surgery, this may not always be possible in urgent or after-hours situations. If surgery is arranged outside normal business hours, your surgeon will provide a verbal estimate of fees, with a formal written estimate forwarded on the next business day.
Post Operative Guidelines
Wound Care
- Dressings should be changed every second day for the first 5 days following discharge from hospital, or earlier if advised by your treating team.
- Once any wound drainage or weeping has ceased, the dressing may be removed and the wound gently cleaned daily with clean water.
- Please avoid swimming for a minimum of 2 weeks after surgery, or until the wound has fully healed and closed adequately.
Surgical Clip Removal
If surgical clips have been used, they are generally removed within the following timeframes:
- Anterior Neck Surgery: 5–7 days after surgery
- Craniotomy: 7 days after surgery
- Revision Wound Surgery: 2 weeks after surgery
- Other Procedures: 7–10 days after surgery
When to Seek Medical Advice
Please arrange an appointment with your local GP, or contact our rooms on 1300 559 533 if you are unable to see your GP, should you experience any of the following:
- Increasing redness around the wound
- Increased pain at the wound site
- Discharge from the wound greater than the size of a 50 cent piece
- Fevers, chills, or feeling generally unwell
Driving After Surgery
Unless otherwise advised by your surgeon, please refrain from driving until after your post-operative appointment. This is typically 2–3 weeks following surgery.
Patients who have undergone a Radiofrequency Ablation procedure may usually resume driving 24–48 hours after discharge, provided they feel well and have not been advised otherwise.
Support Groups
The Cancer Council
Phone: 131 120
Website: www.cancerqld.org.au
Australian Pituitary Foundation
Phone: 1300 331 807
Website: www.pituitary.asn.au